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Merchant guides

Withdraw funds

Review a quote, confirm the operation, and follow its status in the merchant console.

Before you begin

You need withdrawal permission, sufficient available balance, and the security confirmation method required by your account. Set up email confirmation and, where required, TOTP in account settings.

Create a withdrawal

  1. Choose an available token and network.
  2. Enter the recipient address and amount.
  3. Review the quote: gross amount debited, fee, net amount received, and expiration.
  4. Create the request and complete the required email or TOTP confirmation.
  5. Follow its asynchronous status in the console.

Check the address and network before confirming. A quote is a calculation, not a completed transfer. An expired quote must be refreshed.

Retry and reconciliation

A timeout does not prove that a withdrawal was cancelled. Check the existing request before starting another operation. The console keeps an operation identity for safe retries.

Funds can remain held while the system determines the outcome. If the request needs investigation, provide its ID to support. Do not interpret an uncertain response as proof that no transaction was submitted.

Withdrawal is a console feature. The current merchant public API does not expose a withdrawal endpoint.

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